Expectations
How often does it happen that people let you down? In order to avoid this, here are a few tips:
1. Communicate your expectations clearly.
2. Gain their commitment, which may be an altered version of your original expectation.
3. Expect people to follow through with their commitment.
4. If they don’t follow through, keep them accountable to the agreement they made with you.
It’s very easy to expect something from somebody that seems logical to you. What happens is that though we assume it’s logical, everyone has different context for their thought process. What seems logical or automatic to you may never occur to someone else. This is why it’s critical to communicate.
Holding yourself and others accountable to doing what has been agreed upon encourages the whole process. If we allow others to blow something off, it’s just as much our fault as it is theirs that it doesn’t happen. Expecting people to do what they said they would do increases the chances that it will happen.
When making a commitment, or when gaining commitment from someone else, be sure to very clearly understand the agreement. Oftentimes, two people can have parallel conversations, each hearing what they want to hear. Reiterate the agreement to eliminate confusion.
Setting clear expectations and communicating them effectively allows us to develop trusting relationships with those around us. Since trust is the foundation of a team, it’s critical that everyone commits to this level of communication.
Each of us has expectations. Nobody wants to be disappointed. When in doubt, communicate.
Coach Charrise
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